The second annual list of Home Channel News Hardware Store All-Stars winds through Missouri, Montana and Nebraska with stores that feature special items, unusual brands and unique departments.
Small enough to know its customers by name, yet big enough to handle the needs of industrial accounts is Overland’s mantra. Special orders are its specialty. Seven times a year, it publishes an eight-page circular featuring more than 90 items at the ‘Right Price.’ Overland focuses on having what the customer needs and teaching them how to use it, no matter how long it takes.
Power Townsend Do it Best
This Helena, Mont., retailer knows how to compete against Home Depot and Lowe’s -- both have locations across the street. They offer kitchen, bath and flooring (with free design services), and their appliance section features brands you won’t find in the big boxes, such as Speed Queen and Crosley.
Glenn’s True Value
When owner Steve Glenn turned several thousand sq. ft. of his Glenn’s True Value hardware store into a dollar store, he did not know how successful it would be. “We slapped up a sign, and the next day we had 100 people show up and we weren’t even ready.” Traffic has remained strong. Glenn said the businesses are complementary. “The dollar store is a destination, whereas the hardware store is a convenience business,” he said.