Epicor points to proactive storm measures

Dublin, Calif.-based Epicor Software Corp. said the security of its 1,000-plus technology customers located in the path of Hurricane Sandy were protected.

“One key challenge during a natural disaster is the need to make quick decisions to organize resources -- the LPS team and Watchdog services allows us to reach our customers quickly before, during and after an emergency,” said Mark Fair, VP customer services for Epicor. “Our team is prepared to get our customers back up and running when they go down and many of our customers are consistently monitored by one of our network service products. Our focus is getting customers back online and their businesses operational as soon as possible when disasters strike -- it’s our No. 1 priority.”

Epicor leaned on its Epicor Local Platform Specialists (LPS), Epicor Watchdog ISS, and Epicor Secure Data Backup (SDBU) for stability in the storm.

Located on New York’s Long Island, Cross Bay Hardware was hit hard by the powerful winds and penetrating waters of Hurricane Sandy. “We’ve been an Epicor customer for over 20 years and cannot say enough about the LPS support we receive,” said Mike Pecoraro, owner of Cross Bay Hardware. “The Epicor LPS team that supports our stores has always gone above and beyond for our six locations. The devastation of this storm has been incredible and the assistance we have received from Epicor has been the main reason our businesses are still up and running.”

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