Depot reassures customers over data probe

Home Depot advised customers that whatever the result of the retailer’s probe into a possible payment data breach, customers will be off the hook for fraudulent transactions.

That reassurance appeared in a statement under the headline “Message to our customers about news reports of a possible payment data breach,” on the company’s web site.

On Tuesday, reports emerged indicating the Home Depot was investigating “unusual activity” that suggested a possible data breach. 

The statement reads, in part:

“We know that this news may be concerning and we apologize for the worry this can create.  If we confirm a breach has occurred, we will make sure our customers are notified immediately.  For now, you should know the following:

“First, you will not be responsible for any possible fraudulent charges.  The financial institution that issued your card or Home Depot are responsible for those charges should we confirm a breach.

“Make sure you are closely monitoring your accounts and reach out to your card issuer should you notice any unusual activity.

“If we confirm a breach, we will offer free identity protection services, including credit monitoring, to any potentially impacted customers. 

“We’re working hard to get you the information you need as quickly as possible and will continue to provide updates as we learn more.”

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