For the fourth year in a row and the fifth time ever, Benjamin Moore has been awarded the top honor on the J.D. Power Paint Satisfaction Study thanks to its high level of customer satisfaction.
"Benjamin Moore is thrilled to once again receive this prestigious award of Highest Ranked Interior Paint by J.D. Power," said Mike Searles, president and CEO of Benjamin Moore & Co. "Customer satisfaction, brand loyalty and delivering best in class products are the hallmark of Benjamin Moore. We're constantly focused on meeting the needs of the most discerning customers and contractors with a suite of interior products and colors that can only be delivered through our network of independent dealers."
The paint company took home a score of 815 on a 1,000-point scale, a 15-point increase from 2013. Areas of strength for the brand were application, durability, product offerings and design guides.
J.D. Power used data from nearly 8,700 customers who purchased and applied interior paint during the past year, measuring application, product offerings, durability, price, design guides and warranty/guarantee. For retailers, it also ranks according to facility, merchandise, staff, services provided and sales/promotions.